PRIVACY POLICY

1. Who We Are and What This Policy Covers

Treasia Group is the trading name of:

Treasia Holdings Group Pty Ltd
ABN: 56 689 155 351
Address: 4/15 Moore Street, Canberra City ACT 2601, Australia
Email: info@treasiagroup.com.au
Phone: (02) 9139 8872
Website: www.treasiagroup.com.au

This policy covers our website and activities across Treasia Business Solutions, Digital & IT Solutions, Workforce & Outsourcing Solutions, Licensing & Application Support, Treasia Mobility Solutions and Treasia Agricultural Exports.

Specific service agreements or collection notices may provide additional privacy information.

2. Information We May Collect

The information we collect depends on the enquiry or service. It may include:

• Personal and contact details: Name, business name, job title, email address, phone number and address.
• Enquiry and communication details: Enquiry information, correspondence, quotations, service instructions and support records.
• Business and commercial information: Company, supplier, buyer, licensing and trade information, including authorised representative details.
• Identity and verification information: Information reasonably required for a service, such as driver licence details for vehicle hire or documents needed for an application.
• Vehicle-related information: Vehicle rental details, nominated drivers, accident reports, photographs, fines, tolls and payment records.
• Trade and export information: Product requirements, commercial contacts, shipment arrangements and necessary trade documents.
• Recruitment and workforce information: CVs and relevant professional history where required for the service.
• Technical information: Device and browser information, IP address, website activity and cookies where enabled.

We seek to collect sensitive information only where reasonably necessary, lawful and appropriately authorised.

Please avoid sending identity documents or sensitive records through a general enquiry form unless we specifically request them through an appropriate channel.

3. How We Collect Information

We may collect information directly through:

• Website forms.
• Email and telephone communications.
• Meetings and service agreements.
• Documents and information you provide.

Information may also come from an authorised representative, a referring organisation, government or public registers, or relevant service providers when appropriate and lawful.

Our website may collect limited technical information automatically through its hosting and analytics functions.

4. Why We Use Information

We may use personal information to:

• Respond to enquiries, prepare quotations and deliver requested services.
• Verify identity or eligibility where required.
• Administer bookings and commercial relationships.
• Process invoices and payments.
• Coordinate business support, IT projects, staffing, licensing, vehicle rentals and agricultural export transactions.
• Work with suppliers, shipping agents, insurers, banks and other service providers as relevant to a transaction.
• Maintain accurate records and protect our systems.
• Prevent misuse or fraud.
• Meet legal, accounting, insurance and regulatory obligations.
• Improve website performance.
• Communicate service updates or marketing where permitted by law.

5. Who We May Disclose Information To

We may disclose relevant personal information to:

• Employees and authorised contractors.
• Hosting, IT, CRM, email and payment providers.
• Accountants, legal advisers and insurers.
• Business registration or licensing bodies.
• Recruitment and outsourcing partners.
• Vehicle insurers and enforcement authorities.
• Freight, customs, biosecurity, inspection and trade partners.
• Other parties you authorise or where disclosure is required by law.

We seek to limit disclosure to information reasonably needed for the relevant purpose.

We do not sell personal information to third-party data brokers.

6. Overseas Recipients

Some services involve overseas partners, particularly agricultural trade with Pakistan and other South Asian countries, and potentially offshore workforce or technology support.

Relevant business contact and transaction information may be shared overseas as reasonably necessary.

The countries and recipients involved depend on the particular service and transaction. We take reasonable steps required by applicable law before overseas disclosure.

You can request additional details using the contact information provided in this policy.

7. Cookies, Analytics and Third-Party Tools

Our website may use essential cookies for operation and security, and analytics or marketing technologies if activated.

These tools may collect technical identifiers and website usage information.

Where applicable, users can control optional cookies through the website consent controls or browser settings.

Our website may also contain external links and embedded services. These services may operate under their own privacy policies and practices.

8. Marketing Communications

We may contact people about relevant services where permitted by Australian law.

Promotional emails and messages will identify the sender and provide a practical way to unsubscribe.

You can opt out at any time by using the unsubscribe link in the message or emailing info@treasiagroup.com.au.

Service-related notices may still be sent where necessary.

9. How We Protect and Retain Information

We use reasonable administrative, technical and organisational safeguards appropriate to the information. These may include:

• Access restrictions.
• Secure accounts.
• Backups.
• Controlled document sharing.

No internet transmission or system is completely risk-free.

We keep information for as long as reasonably needed for the purpose for which it was collected, service delivery, legitimate business needs or applicable law. We then securely delete or de-identify it where appropriate.

10. Access, Corrections and Your Choices

You may request access to personal information we hold about you, ask us to correct inaccurate or outdated details, or raise concerns about how your information is handled.

Please email info@treasiagroup.com.au with enough information to identify your request.

We may need to verify your identity before responding. Any refusal or limitation will be explained where required by law.

11. Privacy Complaints

If you have a privacy concern, contact us at:

Email: info@treasiagroup.com.au

Please include details of the issue so we can understand and investigate your concern.

We will acknowledge and investigate the complaint, seek further information if needed, and respond within a reasonable period.

If you remain dissatisfied, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction.

Website: https://www.oaic.gov.au/

12. External Websites and Changes to This Policy

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on this page with an updated effective date.

Changes to this policy do not remove rights provided by applicable law.

13. Contact Us

If you have questions about this Privacy Policy or how TreasiaGroup handles personal information, please contact us:

Treasia Group — Treasia Holdings Group Pty Ltd

Address: 4/15 Moore Street, Canberra City ACT 2601, Australia
Email: info@treasiagroup.com.au
Phone: (02) 9139 8872
Website: https://www.treasiagroup.com.au/